Privacy Policy

Last updated: June 30, 2026

Inclab LLC (“Inclab”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use inclab.net, our websites, mobile applications, SaaS products, customer portals, software, digital services, support channels, and any Inclab-operated product or brand experience that links to this Privacy Policy.

1. Who We Are

Inclab LLC
1209 Mountain Road PL NE #6437
Albuquerque, NM 87110
United States

Website: https://inclab.net
Privacy contact: info@inclab.net
Support contact: support@inclab.net
Phone/WhatsApp: +1 505 492 9532

2. Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, company or project information, support requests, contact form messages, uploaded content, files, feedback, and any other information you choose to provide.

If you create an account, use a customer portal, subscribe to a SaaS product, or access a restricted service, we may collect account information such as login credentials, profile information, organization information, subscription status, product settings, usage history, support history, and customer records.

If you make a payment, we may collect billing-related information such as your billing name, billing address, email address, subscription plan, invoice details, transaction identifiers, tax information, and payment status. Payment card, bank, and wallet details are processed by our payment processors, including Stripe, or by applicable app marketplaces such as Apple App Store, Google Play, or other third-party marketplaces. We do not intentionally store full payment card numbers on our own servers.

When you use our websites, apps, or services, we may automatically collect technical and usage information, including IP address, device type, browser type, operating system, app version, pages viewed, features used, referring URLs, approximate location derived from IP address, date and time of access, crash logs, diagnostics, cookies, device identifiers, and similar usage data.

If a mobile app requests access to device permissions such as notifications, camera, photos, files, storage, location, microphone, contacts, or similar features, we will use that access only for the feature disclosed in the app and only where permission is granted by the user.

3. Contact Forms, Support, and Communications

When you submit a contact form or support request, we collect the information shown in the form, such as name, email address, phone number, subject, message content, page URL, date and time, IP address, browser information, and user agent. We use this information to respond to your request, provide support, prevent spam and abuse, maintain business records, and improve our services.

4. Payments, Subscriptions, and Billing

Inclab may offer paid services, SaaS subscriptions, software access, customer portal features, digital products, or professional services. Payments may be processed by Stripe, Apple, Google, or other authorized payment providers and marketplaces.

Payment processors and marketplaces may collect and process payment information under their own terms and privacy policies. We may receive limited information from them, such as customer ID, transaction ID, invoice status, subscription status, product entitlement, payment method type, card brand, last four digits, tax details, and fraud or dispute information.

We use billing information to process payments, manage subscriptions, provide access to paid services, prevent fraud, handle disputes, issue invoices, comply with tax and accounting obligations, and provide customer support.

5. Apps, Marketplaces, and Product Data

Our products may be distributed through the Apple App Store, Google Play, or other third-party marketplaces. These marketplaces may independently collect and process information such as purchases, downloads, device information, crash reports, subscription status, reviews, and marketplace account activity according to their own policies.

We may receive marketplace-provided information needed to validate purchases, manage entitlements, provide customer support, detect fraud, comply with marketplace rules, and operate our apps and services.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, protect forms from spam, remember preferences, manage consent choices, improve performance, analyze usage where enabled, and provide security features.

Cookies may include essential cookies, preference cookies, security cookies, analytics cookies if enabled, and third-party cookies or similar technologies from services such as Google reCAPTCHA, Google Fonts, Google Maps, YouTube, Vimeo, Stripe, or other service providers when those services are used.

Where required, we ask for consent before placing non-essential cookies. You can accept, reject, or manage cookie preferences through our cookie banner or cookie preferences tools.

7. Google reCAPTCHA and Anti-Spam Protection

We may use Google reCAPTCHA or similar security technologies to protect our websites, apps, forms, login pages, payment flows, and services from spam, automated abuse, fraud, scraping, credential stuffing, and other malicious activity. These tools may process technical information such as IP address, browser and device information, interaction signals, and usage patterns for security and abuse prevention.

8. How We Use Personal Information

We use personal information to:

Operate, maintain, and improve our websites, apps, customer portals, SaaS products, and services
Create, manage, authenticate, and secure user accounts
Process payments, subscriptions, invoices, refunds, disputes, and taxes
Provide customer support and respond to inquiries
Deliver purchased or requested products and services
Prevent spam, fraud, abuse, unauthorized access, and security incidents
Monitor performance, diagnose errors, and improve user experience
Communicate service updates, security notices, billing notices, and support messages
Send marketing or product communications where permitted or with consent
Comply with legal, tax, accounting, marketplace, and regulatory obligations
Enforce our terms, protect our rights, and protect users and third parties

9. Legal Bases for Processing

Where applicable, we process personal information based on one or more legal bases, including performance of a contract, consent, legitimate interests, compliance with legal obligations, protection of rights and security, and user-requested actions.

10. How We Share Information

We do not sell personal information. We may share personal information with service providers and processors who help us operate our business, including hosting providers, cloud infrastructure providers, email and communication providers, customer support tools, analytics tools if enabled, payment processors, fraud prevention providers, app marketplaces, professional advisors, and security providers.

We may also disclose information if required by law, legal process, tax or accounting obligations, fraud prevention, dispute resolution, enforcement of our terms, protection of rights and safety, or in connection with a merger, acquisition, financing, restructuring, or sale of assets.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of data, product, account status, legal obligations, billing requirements, dispute resolution, fraud prevention, security needs, and backup systems.

Contact and support records may be retained for business continuity and customer support. Billing, invoice, tax, and payment records may be retained as required by law. Account data is retained while an account remains active and for a reasonable period afterward unless deletion is requested and no legal exception applies. Security logs may be retained to detect and prevent abuse.

12. Account and Data Deletion

If a product or app allows account creation, users may request deletion of their account and associated personal data through available in-product controls, through our account deletion page when available, or by contacting us at info@inclab.net.

When an account deletion request is verified, we will delete or anonymize personal information associated with the account unless we need to retain certain information for legal, tax, accounting, payment dispute, fraud prevention, security, or legitimate business reasons. Deleting an account may permanently remove access to products, subscriptions, saved content, history, and related services.

13. Your Privacy Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent.

You may opt out of non-essential cookies through our cookie banner or preference tools. You may unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us. We honor privacy preference signals such as Global Privacy Control where required and technically supported.

To make a privacy request, contact us at info@inclab.net. We may need to verify your identity before fulfilling certain requests.

14. Security

We use reasonable technical and organizational measures designed to protect personal information, including secure transmission, access controls, monitoring, and use of trusted service providers. However, no system is completely secure, and we cannot guarantee absolute security.

15. International Data Transfers

Inclab LLC is based in the United States. If you access our services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. We take steps designed to protect personal information as required by applicable law.

16. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If a product is intended for a different minimum age or subject to additional child privacy rules, we will provide additional disclosures where required. If you believe a child has provided personal information to us, contact us at info@inclab.net.

17. Embedded Content and Third-Party Services

Our websites, apps, or services may include embedded content, links, SDKs, APIs, or integrations from third parties, including payment processors, app marketplaces, video platforms, map providers, font providers, analytics providers, cloud services, and security tools. These third parties may collect information according to their own privacy policies and terms.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If changes are material, we may provide additional notice where required.

19. Contact Us

For privacy questions, data requests, account deletion requests, or support inquiries, contact: